BACONS – PRIVACY POLICY

1. Who we are

This Privacy Policy explains how Bacons Group Pty Ltd (ABN 23 679 162 611) ("Bacons", "we", "us", "our") collects, uses, stores, and discloses your personal information when you visit our website, make a purchase, or interact with us online or in-store.

By using our website or providing your personal information, you agree to this Privacy Policy.

2. What personal information we collect

We may collect the following types of personal information:

• Identity details – name, contact details, business name (if applicable)
• Contact details – email address, phone number, postal and delivery address
• Order details – products ordered, engraving/customisation details, messages or text you ask us to engrave
• Payment details – payment method, transaction information (we do not store full card details; these are processed via our payment provider)
• Account details (if you create an account) – username, password (stored securely), order history
• Website usage data – IP address, device type, browser information, pages visited, time spent on site, referring website, cookies and similar technologies

You can choose not to provide certain information, but this may affect our ability to supply products or respond to your enquiries.

3. How we collect personal information

We collect personal information in several ways, including when you:

• Browse or use our website
• Place an order online or in-store
• Create an account on our website
• Join our email list or marketing list
• Contact us via email, phone, social media or website forms
• Leave reviews, feedback, or respond to surveys
• Interact with our digital advertising or social media pages

We may also collect limited information about you from third parties (such as payment processors, couriers, or social media platforms) where permitted by law.

4. Why we collect and use personal information

We use personal information for purposes including:

• Processing and fulfilling orders – including engraving/customisation as requested
• Communicating with you about your order, including proofs, changes, delays, and delivery updates
• Providing customer support and handling enquiries or complaints
• Operating and improving our website, services and customer experience
• Marketing and promotions – sending emails, offers, updates, and product information (where you have consented or it is otherwise permitted by law)
• Analytics and performance – understanding how our website is used so we can improve layout, products, and content
• Legal and regulatory compliance – maintaining records, preventing fraud, and complying with our obligations under Australian law

We will only collect, use and store personal information where it is reasonably necessary for our business activities or as required by law.

5. Cookies and tracking technologies

Our website may use cookies and similar technologies to:

• Recognise you when you return to our site
• Keep items in your cart
• Analyse website traffic and performance
• Support marketing and advertising activities

You can usually manage cookies through your browser settings. However, blocking cookies may affect how our website functions for you.

6. How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include:

• Secure servers and password-protected systems
• Limited access to personal information by authorised personnel only
• Using reputable payment gateways for online transactions
• Regular monitoring of systems and security practices

However, no method of transmission or storage is 100% secure. By using our services, you accept the inherent risks of providing personal information online.

7. Disclosure of personal information

We may share your personal information with:

• Service providers – including website hosts, payment processors, IT support, email marketing platforms, and couriers
• Business partners – involved in fulfilling or delivering your order (for example, freight providers)
• Professional advisers – such as accountants, insurers, or legal advisers (where required)
• Regulators or authorities – where required or authorised by law, or to protect our rights, property, employees, or customers

We do not sell your personal information to third parties.

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with applicable privacy laws.

8. Marketing communications

We may use your contact details to send you marketing emails, SMS, or social media communications about:

• New products
• Special offers
• Promotions and events
• Business updates

You can opt out of marketing at any time by:

• Clicking "Unsubscribe" in marketing emails, or
• Contacting us using the details below.

Transactional messages (e.g. order confirmations, shipping updates) will still be sent as they are necessary to complete your order.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct any information that is inaccurate, out of date, incomplete, or misleading.

To do this, please contact us using the details in section 13. We may need to verify your identity before providing or updating information.

10. Retention of personal information

We keep personal information only for as long as is reasonably necessary for the purposes described in this policy or as required by law.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

11. Custom, Engraved & Personalised Orders – Photos, Text & Content

As an engraving and gifting business, we often work with personalised content, including:

• Names, dates, messages, logos and designs you provide
• Photos or artwork you upload
• Custom text or instructions for engraving

By providing this content, you:

• Confirm that you have the right to use it, and
• Authorise us to use, reproduce and handle that content as needed to design, proof, manufacture, and deliver your order.

Images of finished products may be used in our marketing or social media only where appropriate and respectful. If you do not want your item shared publicly, please advise us at the time of ordering or by contacting us, and we will respect your request where practicable.

12. Refunds & Returns for Custom / Engraved Items

13. Australian Consumer Law

Nothing in this Privacy Policy or on our website is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or other legislation which cannot be excluded by contract.

14. Contacting us about privacy

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

We will respond to your enquiry or complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated "Last updated" date. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.